EXPIRED CONTRACT YET GETTING CHARGED

I took out a contract in Nov 2017, soon after taking out the contract i noticed that ADT never patrolled my street where my house is, i called in complained and for 2 to 3 weeks they had a visible patrol who went as far to put little notes in my post box to show they were at my house patrolling. Thre after same thing no visible patrols. We pay for a service yet no petrols, we get petrol increase letters with vehicles who does not patrol my area. Ive tried to cancel my contract and was told to pay out the remainder of my contract which i could not afford at the time so i decided to stick it out with ADT. My contract then came to an end 29th of Nov 2019 and instead of ADT being mindful and sending out a reminder that the contracts is about to expire they decide that they will move my contract without notifying me of the change over to a month to month contract. This is really unfair and devious as they could notify one of this contract extension. I will never recommend your service to anyone ever again and i will whoever i in the past recommended your service warn them how you treat your customers. I've spoken to a Tumi at ADT who now stated that the radio control room fee will be refunded but the service fee for December they will keep although i don't want this service anymore. PLEASE CANCEL THIS SERVICE (I have emailed you as well) i will never deal with ADT ever again and you might feel nothing about loosing one small client but it says a lot how you treat small clients and a service you deliver to them.