Exorbitant Fee

Good Morning Team, I trust that you are well. A manager was supposed to phone me regarding the call out as per my notes and no one did. My alarm is faulty and it not being picked up from the monitoring centre due to it being updated. I am not happy.. The quote to replace the system as it is outdated and has a short fuse (was using Chubb) and was told it could have busted and cause a fire. I was advised to fix everything and include a software will cause me around +/-R6000. Why was the new system afforded to us when ADT took over Chubb.

I will like to cancel this contract as it is now becoming costly just for a simply alarm as I am already paying about R735.00 for a non- response. I still have to pay for the call out fee R574, radio alarm fee R426, monthly fee R735 and also the quote of R6000 including labour. So basically, it is about +/-R7735 which is exorbitant Today is Wednesday and since last week the manager has not called me to discuss a way forward. Obviously I am not important. waiting in limbo. Kind Regards Litshani Clotilde Booi