Excessive call out fee Being ********** by ADT 10 to 5 and chargeable

I hate Big coportates owned by old Generation Bullies and now making billions more profit with democratic country. Sad that the service also seems to be pre 1994 based where prices can be pushed up anytime and rules can be changed. I received a message to say that I have exceeded my monthly call out threshold. WHAT??? Firstly I was NEVER informed of this when we did the contract. Then how did we have more than 5 call outs??? When I called your call center and spoke to a very rude man he indicated that it is when they went out to our property when we didn't answer our phones. Well I never received the response tickets so how do I know that the officer was there? What makes matters worse is that I tell the caller to cancel the call as I am home and they still add it to call outs.If Security is dishonest,rude and *****ing legally how do they expect the country to get better. I pay annually in advance so they have my money and keep adding more and more.I did some calcs and see that costs have increased overall with side charges by over 25% over the past year. I have requested a copy of my contract and the cancellation form. The fees you charge for so called excessive call-outs are ludicrous . I want a detailed report with sufficient proof that the officer responded to our property. If you deduct the excessive call out costs from my account I will proceed legally as you will be *****ing my money. Money hungry corporates like ADT make me sick. I'll rather support a smaller security company that have South African interests at heart and not bleed customers dry., I have regretted the fact that I signed up with ADT numerous times.

As soon as I receive a copy of a contract I will consult legal counsel to determine how I can get out of my contract immediately.