EXCEPTIONAL Customer Service

I had an issue where a technician was supposed to reinstall and alarm eye on my premises during the week of the 17 December 2024 which he did not. After calling Technical Assistance I spoke to Ainah who told me that their schedule is full for this week. I explained my situation and she told she would escalate the matter and the call cut. I called back a spoke to a very pleasant gentlemen named Desire Hlongwane, who listened to patiently to my issue, i told him i would like to speak to the supervisor of the scheduling department. He put me through, there was no answer, however i was pleasantly surprised when Desire came back on the line, and told me that the same technician that did the initial repairs will come out tomorrow, but he could not promise a time, which i was happy with as i wanted the issue to be sorted out.

Desire you have made my day and taken the stress off my holiday.

Keep up the exceptional standard you set. God Bless and enjoy a safe and happy festive season and and EXCEPTIONAL 2025.