Event Buffer Report Outstanding | Lack of Feedback

We had a burglary on Wednesday 19th August. Francois came to my house on Thursday 27th August to get data to create the Event Buffer Report for Insurance purposes. He told us he would send the data on Monday to the Manager to authorise and sign off the report to be sent to me. Still no report received. Today Francois asked me to get in touch with our region's manager, Shane van der Vos as according t him this report should already have been sent to me. Needless to say it is an absolute nightmare to get hold of Shane or to get a positive response from the Call Centre or Francois. I feel ADT have failed me. I'm already in an emotional state due to the burglary and signal not received by Control, now this! Please place your customer's best interests at heart. This lack of service and bad treatment is unacceptable. I need the event buffer report TODAY so I can get some form of closure to this matter. Then I still need to decide if I remain a client of ADT or not...