Email invoices
<p>In about July 2016 I participated in ADT's eStatements drive. This was to have monthly statements sent to their customers for the expences incurred. Since then I have at most received these statements twice automatically. The norm is that I have to call ADT's call centre and have to inform them that I have still not received the monthly statement, where upon it is then sent to me. As it is I had to call the call centre this morning because I had stll not received the statements for December 2016 and January 2017... The call centre attendant was very helpful and she has sent an email with the statements to me. waiting for this to arrive. Unfortunately she was not able to put me through to the accounts department so that I could escalate the matter for a permanent solution.</p> <p> </p> <p>Surely a company of the size of ADT should be able to get this right without having to regularly having to call and ask them for the statements.... I sincerely hope that this happens in the near future.</p> <p> </p> <p>KInd regards</p> <p>Nico</p>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
Since my complaint on Thursday 26.01.17 a number of things have happened:
- I received the requested statements / invoices on the same afternoon still.
- Sandi, from ADT's corporate complaints department, also tried to call me on Thursday still. We were finally able to speak to each other on Monday 30.01.17.
- Sadi has assured me that I will be receiving the monthly statements / invoices automatically by email from now on. He has ensured that the necessary systems have been set to make this happen.
I thank Sandi and the call centre attendant who assisted me professionally in this matter and am re-rating the score from 2 to 4. You may question why not a 5 at this stage.... because I have not yet received the statements / invoices automatically as yet. Once I do it is worthy of a 5 star rating.
Kind regards
Nico
Since my complaint on Thursday 26.01.17 a number of things have happened:
- I received the requested statements / invoices on the same afternoon still.
- Sandi, from ADT's corporate complaints department, also tried to call me on Thursday still. We were finally able to speak to each other on Monday 30.01.17.
- Sadi has assured me that I will be receiving the monthly statements / invoices automatically by email from now on. He has ensured that the necessary systems have been set to make this happen.
I thank Sandi and the call centre attendant who assisted me professionally in this matter and am re-rating the score from 2 to 4. You may question why not a 5 at this stage.... because I have not yet received the statements / invoices automatically as yet. Once I do it is worthy of a 5 star rating.
Kind regards
Nico