Early Contract Cancellation and Poor Service

I am extremely disappointed in ADT now and the service received has been shocking to say the least! I found out on Friday 13 Feb that my account was terminated with ADT at the end of January instead of 28 February as per my email request. The woman I spoke to on friday afternoon was of no help and kept saying she needs to get a manager or supervisor, now either they were not available (which is poor in it self) or did not want to take the call. I wasted a lot of time on the phone trying to get it sorted out but no one was available to assist which meant my house was unmonitored for the weekend while we were away (not to mention has not been monitored for the month of February)!!!<br> <br> Finally I got a call from a Deon (cell number 083 *** 6791) on Tuesday 17th. I could only call him the next day, I expressed my disappointment and anger at the whole process and he promised to call me back - still no call and when I try call I cannot get through. This has wasted a lot of my time and I will take this further and point out the inefficient services of ADT not to mention that my debit order went off on 02/02/15 so I have paid for services I have not received!