Double Payment for March

Unfortunately I am facing a double payment for the month of March. After receiving instructions and a confirmation email from one of your Accounts Dept. Employee (Oswald ***) to make an EFT as the debit order did not go through due technical issues – the exact amount went through today. Upon realising this I phoned Oswald from P.E and informed him that the payment went through even though I had paid the amount via EFT.

I now have to wait 10 days for the refund – which is highly unacceptable and a financial strain on my side. Why am I being frustrated for an error that you company made. Unfortunately now I am only left with R247 until my next savings payment. Being unemployed - this is difficult to stomach and I request that my money be paid immediately. Your errors are not my responsibility and I shouldn’t have to wait for my refund. I need it now!!!