Double deduction

I have been calling the ADT call center since 14:00 this afternoon and I only spoke to robots until I was told that the credit controller has knocked off at 16:00. I have not been checking my statements and there have been two deductions every month from my account yet I am getting messages indicating that my account is in arrears. Where is my second deduction going to? Only Lerato was able to listen to instructions and asked her supervisor to call me. The agents are getting paid to take calls and ask callers to authenticate and transfer to a dead line. I have wasted an hour on the line trying to have this issue attended to with no luck. When one decides to cancel they'll threaten them about a binding contract of 24 months.