1 reviews | Active since May 2016

02 Aug 2016, 12:16

DOUBLE DEBIT MY ACCOUNT AFTER ATTEMPTED HOUSE BREAK-IN

<p>I have complained about ADT services several times this year yet they never seem to improve. Recently I received an sms stating that I had not paid my account and today they DOUBLE-DEBITED my bank account, this as I am preparing to leave on vacation(now with no spending money).</p> <p> </p> <p>I have never missed a payment so tell me what is going on now????</p> <p> </p> <p>Also two weeks ago there was an attempted break in at my house, NOT ONCE HAVE YOU DONE EXTRA PATROL AFTER I CALLED AND REQUESTED IT.</p> <p> </p> <p>I would escalate this to your management time but they still havent resolved my last query two months ago regarding my banking details that they never amended timeously, then they debited my old bank account leaving me with unpaid charges.</p> <p> </p> <p>How are you going to fix this, what more empty promises will you make today???</p> <p> </p> <p> </p>

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Replies (1)
Adt Security
Adt Security's reply02 Aug 2016, 12:45
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services