Double billing and no service

<p>3 months ago we requested a technical call-out from ADT to resolve a problem with random activations of the alarm. It was found that some cables have been broken and we are liable for the call-out cost, which we have paid the same day using, as instructed, the invoice number as a reference.</p> <p>2 days ago we were notified via sms that "Your account reflects an old overdue amount which will be taken via debit order. For queries contact ..."</p> <p>None of the contact numbers are answered during the entire day, the switchboard also cannot get through anyone at accounts, promises are made for a call back and of course no-one calls back.</p> <p>We have send proof of payment to account and nevertheless we were debited this morning.</p> <p>None of the accounts supervisors were available, nor any of the general managers - IS ADT RUNNING ON AUTOPILOT?</p> <p>We have cancelled our debit order and probably will be cancelling the service if this is not resolved today.</p>