MS
Melanie S
1 reviews | Active since Dec 2012
14 Jul 2022, 09:41
Don't use these guys
What terrible service. We had an intruder kicking in our back door... pressed panic button but ADT took 27minutes to respond. No phone call, no response to our calls. Later told us that all cars had gone to fill up as it was 2am and apparently quiet. Now the admin side. Shocking, constantly made errors or didn't assign payments. Just go to any other security firm... Citywide is very good, Atlas needs to improve their 12 minute response time but at least they are better than ADT or Chubb.
Helpful (0)
Replies (4)0
Replies (4)
Adt Security's replyOfficial
14 Jul 2022, 11:00Dear Melanie Smit
Thank you for bringing the above concern to our attention. We would like to escalate this to the relevant department to call you to further discuss, but the cell number above is incorrect.
Please provide us with your contact details during working hours and we will arrange for someone to contact you urgently.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Thank you for bringing the above concern to our attention. We would like to escalate this to the relevant department to call you to further discuss, but the cell number above is incorrect.
Please provide us with your contact details during working hours and we will arrange for someone to contact you urgently.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Adt Security's reply14 Jul 2022, 11:00
Official
Dear Melanie Smit
Thank you for bringing the above concern to our attention. We would like to escalate this to the relevant department to call you to further discuss, but the cell number above is incorrect.
Please provide us with your contact details during working hours and we will arrange for someone to contact you urgently.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Thank you for bringing the above concern to our attention. We would like to escalate this to the relevant department to call you to further discuss, but the cell number above is incorrect.
Please provide us with your contact details during working hours and we will arrange for someone to contact you urgently.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Adt Security's replyOfficial
15 Jul 2022, 08:55Dear Melanie Smit
Please provide us with contact details during working hours , so that we can call to further discuss your above concerns.
Kind Regards
Fidelity-Adt
Please provide us with contact details during working hours , so that we can call to further discuss your above concerns.
Kind Regards
Fidelity-Adt
Adt Security's reply15 Jul 2022, 08:55
Official
Dear Melanie Smit
Please provide us with contact details during working hours , so that we can call to further discuss your above concerns.
Kind Regards
Fidelity-Adt
Please provide us with contact details during working hours , so that we can call to further discuss your above concerns.
Kind Regards
Fidelity-Adt
MS
Melanie S's updateReviewer Update
15 Jul 2022, 13:26You guys refused to deal with it at the time so we left. We are happy with our current security provider.
MS
Melanie S's update15 Jul 2022, 13:26
Reviewer Update
You guys refused to deal with it at the time so we left. We are happy with our current security provider.
Adt Security's replyOfficial
15 Jul 2022, 14:28Dear Melanie Smit
No problem. I do understand.
Are you sure you would not like me to follow up to see if the service is cancelled with the Branch. Alternatively, you can confirm that you received confirmation of the cancellation at the time.
My apologies for any inconvenience caused with regards to the above
Will close this with Hello Peter.
Kind Regards
Fidelity-Adt
No problem. I do understand.
Are you sure you would not like me to follow up to see if the service is cancelled with the Branch. Alternatively, you can confirm that you received confirmation of the cancellation at the time.
My apologies for any inconvenience caused with regards to the above
Will close this with Hello Peter.
Kind Regards
Fidelity-Adt
Adt Security's reply15 Jul 2022, 14:28
Official
Dear Melanie Smit
No problem. I do understand.
Are you sure you would not like me to follow up to see if the service is cancelled with the Branch. Alternatively, you can confirm that you received confirmation of the cancellation at the time.
My apologies for any inconvenience caused with regards to the above
Will close this with Hello Peter.
Kind Regards
Fidelity-Adt
No problem. I do understand.
Are you sure you would not like me to follow up to see if the service is cancelled with the Branch. Alternatively, you can confirm that you received confirmation of the cancellation at the time.
My apologies for any inconvenience caused with regards to the above
Will close this with Hello Peter.
Kind Regards
Fidelity-Adt