Don't advertise if you can't deliver.

On the 10th December I placed an order for my alarm system to be upgraded (contract number 284523) I paid the required deposit and asked the rep if they could please do it before I leave for holiday on the 19th December.

It was not done before that date - in fact, I didn't even hear from ADT until I left. When I returned they called to say they wanted to come and do the installation - the technician arrived on the date of the appointment only to find that he didn't have the correct part - he said the rep made a mistake on the order and wrote the wrong stuff, and I needed to get the whole quote amended. Anyway the technician returned a day later to try and compete the installation as he had the correct part (not sure how he got the correct part if the quote was wrong). He started his installation and found that the software was not updated and he could not proceed. He needed another technician to do the software update. He promised to return the next week with the other technician and complete the installation - he never did. Didn't hear from ADT at all, so I contacted the rep who sent some emails and they said they will come and do the installation on the 18th January - so I wait for the technician and no one arrives. No phone call or SMS from ADT to say that they not arriving - they just DON'T pitch. So now I am still trying to get this simple upgrade to my system since December.

Please ADT, if you can't install the SecureHome system then don't advertise it. I really don't have the time to run after ADT to have a simple job done!!