DON'T USE ADT

I moved into a new property on 5 Jan 2015 and transferred my existing account from the old property to the new property. A sales consultant (Bianca) called at my new house on 5 Jan and had me fill out a change of address details form. I then had to wait two weeks for a technician to call to change the alarm code from the previous tenants. I requested that the passives be replaced with pet friendly ones and that a new passive be installed at the office, that the external beams be reset and that I be supp**** with an additional remote. I paid in full upon receipt of the invoice. This took a further 3 weeks during which time someone always had to be at the house as I could not set the alarm without it going off randomly. on 9 Jan, ADT deducted an amount of R397 from my account by D/O WITHOUT MY KNOWLEDGE OR CONSENT. The D/O was returned as I only leave enough money in that account for specified D/Os. They cannot give me a breakdown of this amount (as is my lawful right under the CPA) and are rude and unhelpful. This is tantamount to THEFT. No-one bothers to return my calls. I DEMAND a refund of this amount and bank changes for the returned D/O. PATHETIC service from all departments.