Don't respond to alarm

On Monday morning my alarm went off and two hours and 35 minutes later only did the security guard arrive.<br> <br> They didn't even call us to find out if we need assistance!!!<br> <br> It would be better if we used that money to put up an electric fence as this is not the first time this has happened and I feel we would be much safer by putting that money towards a fence.<br> <br> On a previous occasion I pressed the panic alarm after midnight as someone was on my verandah. I asked them to please send someone out as I was alone and there was someone on the back verandah. I looked out the front window for over two hours waiting for them and no one came then when I queried it they said someone drove past the house which is also a lie as I would have seen them. What use are they to me if they in any case just drive past when they do have access into my property!<br> <br> The self same thing happened to my daughter in law who pressed the panic alarm 3 times when and intruder tried to get in through the french doors.<br> <br> This is unacceptable but they will have another good excuse as to why they did not respond. If it happened once I can understand it but too many people are having the same problem with them.