DOES ADT KNOW HOW BAD THEIR SERVICE IS?

We reported a faulty camera system 12 April 2015. Phoned again 15 April 2015. Couldn't speak to someone that could help. Activated panic alarm to see whether someone would respond. 10min before ADT phoned.<br> Sam responded to faulty camera system 16 April 2015. Left job card 546892 \checked system DVR not working".<br> Phoned Paul Nel 4 May 2015. He would come back to me. Sam collected the DVR 6 May 2015. Phoned again 20 May 2015 - Paul Nel would come back to me. To date nobody phoned back"