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Stacey S
1 reviews | Active since Oct 2013
09 May 2020, 14:23
Do the job i pay you to do ADT.
Our alarm has gone off (accidentally) a couple of times. Upon calling the sales agent, who didn't answer or return my call, I msg'd him to which he responded "remind me on Monday to send a tech". Really? I must leave my house unarmed for two full days AND I must remind YOU. I don't think so buddy.
Called up the call centre, who connected us with a tech, (they've apparently had an outbreak (Covid), so are not making house calls. fair enough). It turns out there is a problem with the battery on our unit. But can only come out on Monday to replace as it's more expensive over weekends. (choke).
Do you job ADT, the one I'm paying you to do. ***
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Replies (1)Adt Security's replyOfficial
11 May 2020, 13:29Dear Stacey Swan
We apologise for the delayed response to your query/complaint. You will be contacted by our Technical Agent as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Technical Agent as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply11 May 2020, 13:29
Official
Dear Stacey Swan
We apologise for the delayed response to your query/complaint. You will be contacted by our Technical Agent as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Technical Agent as soon as possible to discuss further.
Kind regards
Fidelity-Adt
