NS
Nico S

1 reviews | Active since Jun 2015

11 Jun 2015, 21:03

DO NOT use ADT security - they do not respond

Had a burglary in April 2015, after the equipment was tested and indicated to be correct, when the contract was signed in November 2014. NO indication of any issue.<br> After the April burglary, the blame was on the equipment. All of a sudden old and must be replaced. NO quotes received to date. Not taking responsibility at all, not even for the equipment to replace, due to insurance not paying (just dragging the process with reports and paperwork)<br> Equipment was tested and in order. It was tested again in May. Received false alarms over the weekend - so it was working. Now in June burglary again. No alarm went off - no ADT response.<br> DO not enter into a contract with a company that cannot provide the service they indicate to provide.

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Replies (1)
Adt Security
Adt Security's reply12 Jun 2015, 08:13
Official
Hello GenicOkaD,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services

Best regards,