1 reviews | Active since Dec 2018
DO NOT USE ADT AS AN ARMED RESPONSE SERVICE PROVIDER!!!
Had absolutely shockingly poor service from ADT when I still had an armed response account with them. Cancelled my contract due to them taking 45 minutes to respond to an alarm at my home, they wanted me to pay a breach of contract fee which I fought. Was eventually contacted by an account manager who apologized profusely and emailed me with confirmation that my account is cancelled and all monthly and cancelation fees are waived.
Now.... more than a year later, I receive an sms from attorneys that my account has been handed over to them due to non-payment. So I phone the number on the sms, the attorneys say someone will phone me back from the relevant department (also don't understand why they do not put the number of the correct department in the sms).
So I phone ADT. was put on hold for 15 minutes and then hang up. Phone the emergency number, they put me through to the correct person. The "correct person" says she cannot view my account, she will ask the correct person to phone me back or I can phone the number I already phoned!! I cannot believe this level of incompetence, I do not understand how you are still in business.
Now I have to sit and sort out my account that now has an impact on my credit record because of your incompetence. Even though I am trying to sort it out, I cannot get through to anyone that can help.... I have to sit here and wait and hope the correct person phones me.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
I have mailed, phoned, sent Facebook messages, complained on hellopeter. No one gets back to me!! You easily hand me over to attorneys, but cannot reply to an email or return a phone call
I have mailed, phoned, sent Facebook messages, complained on hellopeter. No one gets back to me!! You easily hand me over to attorneys, but cannot reply to an email or return a phone call
My apologies for not calling you yesterday afternoon, as I only received the complaint late.
I'm in receipt of your Hello Peter complaint and have escalated this to our Accounts department.
They have agreed to clear the debt from Nimble Group and have sent e-mails to clear your name from all ITC listing. All processes are in place. I will ask them to call you this morning still to further address and resolve and to confirm the above.
My apologies for any inconvenience caused.
Kind Regards
Fidelity-Adt
My apologies for not calling you yesterday afternoon, as I only received the complaint late.
I'm in receipt of your Hello Peter complaint and have escalated this to our Accounts department.
They have agreed to clear the debt from Nimble Group and have sent e-mails to clear your name from all ITC listing. All processes are in place. I will ask them to call you this morning still to further address and resolve and to confirm the above.
My apologies for any inconvenience caused.
Kind Regards
Fidelity-Adt
I don't understand why it takes a complaint on hellopeter to be assisted? It's supposed to be a platform for public reviews and not a method of communication. Had I not complained here, nothing would have happened.
I want confirmation and legal proof emailed to me that the debt has been cleared and that this had no negative impact on my credit record. I have learned not to take ADT's word on anything, so the message above will not suffice.
I don't understand why it takes a complaint on hellopeter to be assisted? It's supposed to be a platform for public reviews and not a method of communication. Had I not complained here, nothing would have happened.
I want confirmation and legal proof emailed to me that the debt has been cleared and that this had no negative impact on my credit record. I have learned not to take ADT's word on anything, so the message above will not suffice.