DO NOT PERFORM CORRECT CALL OUTS BUT EVER SO EAGER TO CHARGE FOR EXTRA CALL OUTS

For several months, they have refused to follow our instruction to enter our premises with their master lock should the alarm be activated. On the 31st, the alarm was activated and ADT was asked to respond. They did not do a proper boundary check as two windows were opened that was clearly visible from the street and they once more did not enter into the yard to see if everything was okay. No feedback call was received either. When we got home and noted the open windows I called for the feedback and the lady said all was well when clearly it was not. SHE COULD NOT EVEN GET MY NAME RIGHT SO SHE DID NOT EVEN VERIFY WHO I AM !.... I insisted on speaking to a manger who called me back on the 1st who said they could not access the yard as their was another key jammed in the gate ( They only discovered this the morning of the 1st when they sent someone out to check). We specifically have this gate for ADT and do not use it so clearly either someone who was trying to break in jammed a key in there or one of their own ADT responders. SO ALL THE RESPONDERS WHO HAD BEEN COMING DID NOT BOTHER TO OPEN THIS GATE OR TO REPORT IT BROKEN!!! SO WHAT KIND OF CALL OUTS IS THAT??? The manger then said that the lock will be replaced at ADT's expense as they clearly did not follow our request since the beginning and have not been upholding their contract. ...

They then proceeded to send out two ADT responders to replace the lock which is clearly not their job as they broke the new lock in our door!!! now our house is even more compromised as they have put in half a lock which can be easily knocked out.... When I called the head office back to report this a VERY VERY RUDE MANAGER AMELIA answered and told me there is nothing they will be doing for us.... She will ask one of the responding mangers to come through however we are still awaiting his arrival....

AND TO ADD TO ALL OF THIS... ADT WANTS TO CHARGE US FOR ADDITIONAL CALL OUTS IN A MONTH WHEN YOUR RESPONDERS DO NOT FOLLOW OUR INSTRUCTIONS / COME OUT AFTER WE HAVE CANCELLED THE CALL OUT/ WHEN THERE WAS NO ALARM ACTIVATION BUT WE RECEIVE FEEDBACK THAT THEY CAME OUT/ WHEN WE ACTIVATE THE ALARM BY MISTAKE WHEN WE IN THE HOUSE AND YOUR RESPONDERS COME OUT IN THEIR CAR AND DONT BOTHER TO CHECK CLEARLY BECAUSE THERE IS ACTUALLY PEOPLE IN THE HOUSE!!!!