DO NOT EVER SIGN A CONTRACT WITH ADT!!!

<p>Our house was broken into during May 2017 while we were out of the country. We only found out about it from a friend who went to pick something up at the house more than a day later. The window was still broken with the burglar bars bent open. </p> <p>We found out that ADT did respond to the alarm but only looked through the gate. The house is surrounded by high walls so they could only see a part of the house. They couldn't see anything and left it at that as they 'are not allowed to climb over walls or enter a yard with dogs'. </p> <p>We then got a call from ADT a couple of days later when the alarm went off again. Afraid that it was the same person/people returning, I begged the lady to instruct them to climb over the wall and inspect the premisses. She then refused telling me about the same policy. </p> <p>I then called them to cancel the contract. The lady told me to only send an email stating the reasons. It was as follows:</p> <p>Please cancel my ADT contract.<br />The reasons are as follows:<br />I stay alone in the house for 3/4 of the year. I have dogs for my own safety and big walls outside my house. Your policies therefor does not provide any security for me and my house as your members are not allowed to enter residences like these.</p> <p>Their response:</p> <p>Fidelity/ADT Security would like to confirm receipt of your e-mail below, contents of which has been noted.<br />We further like to advise you that you will be able to cancel the contract , you are still within you fixed<br />Contractual period until 18.01.2019 which you legal obliged to honor. </p> <p> </p> <p>I am not prepared to pay for these useless service for a year and a half and suggest to any one who is considering a contract with them to stop the process immediately. </p>