Dissapointing and unacceptable service

<p>I have been a loyal ADT customer for the past 12 years and paid exhorbitant yearly increases. When i moved provinces, I decided to continue the service but was shocked with the service. I then decided to cancel my service with ADT. When I sent a cancellation letter, I received a confirmation email which advised that no cancellation fee was due. A few days later, I received another email advising that i need to pay approx R1500 cancellation fee. This is totally unacceptable and I am not liable for this payment. I now keep getting monthly reminders to pay and I am not liable for this. I would like an urgent response as i am tired of calling the customer service line.</p>