Dissapointed Client

I am very disappointed with ADT that I actually want to cancel my contract! I paid my annual admin of just over R1100 on the 24th of December then you attempted to debit my account again with the same amount in early January, I called and was told that my account is up to date and that someone will call and no one did...My normal instslment went off in January then this amount of R1100 went off again on the 24th! I called and I was advised a refund will be logged on the Monday as payment is not reflecting and that my refund will be processed by Friday last week. I called on Friday and I was told someone will call me back and as expected no one did. This is at my expense mind you, you hold for so long to get assistance on the phone.

I have called again today and still no refund processed another escalation and here I sit once again no refund, no call back! I am very disappointed and honestly if this is how you treat your customers, I would rather end my Relationship with you!