DISSAPOINTED

I’m very disappointed in the service we have received to date. I spoke to you in last week of which you advised that Zone 1 is still going off and that we need to fix the cable, a new cable will be installed and that should resolve the issue. It is still not resolved. The alarm still go off on a daily basis as ADT still call to say that it went off. I received a call last night before 10pm and again this morning at 5am regarding the alarm. This is getting to much, since last month till date nothing has been resolved as it is the one thing after another. The alarm also does not give the sound when it is switch on or off, which was brought to my attention last night. This is unacceptable, we have been spending a lot of money by installing new cables, buying this and buying that, yet the problem still persist. I would like you to get me the answers as to why all of this is still happening, yet new cables have been installment but the alarm still go off numerous times, and why the alarm system does not have a sound when switch on or off. I DO NOT WANT TO BE CALLED, PLEASE REPLY TO MY EMAIL, LIKE A SAID ON FRIDAY. IF THIS IS NOT RESOLVED, I WILL TAKE THIS FURTHER, CAUSE WE STILL SIT WITH THE SAME PROBLEM YET SPEND A LOT OF MONEY