DISHONESTY FROM ADT

I regret to share my profoundly unsatisfactory experience with ADT as a service provider. I have been a customer since 2019, and unfortunately, the quality of service has consistently fallen short of expectations.

The primary issue revolves around ADT's responsiveness to security alerts. Despite multiple complaints and assurances of improvement, live tests such as pressing the panic button have resulted in delayed responses, sometimes up to an hour later. This level of inconsistency is unacceptable for a security service.

Compounding my frustration, I decided to cancel my service in June, but ADT only processed the cancellation in August, seemingly with the hope of retaining my business. This delay has led to attempts to impose additional costs, which I find both unjust and contrary to our initially agreed-upon terms.

Efforts to address these concerns with ADT's call center have been in vain. While they acknowledge their mistakes, promises to escalate the matter to supervisors have yielded no follow-up. Attempts to arrange a conference call between ADT and their legal representatives have been met with avoidance and harassment from a lawyer named Elizabeth.

In light of these challenges, I've diligently documented all communication, including emails and call records. Seeking legal advice and considering reaching out to consumer protection agencies has become a necessary step to address this matter.

Overall, my experience with ADT has been deeply disappointing, and I feel compelled to share this review as a cautionary tale for those considering their services. I sincerely hope that my concerns are addressed promptly and that others are spared from a similar ordeal.