Dishonest and Disgusting Service!!!

Such horrible service and dishonesty!

Had my alarm installed last Sep. First, the installer did a ****py job of which he had to come back to fix it. Then was debited extra in Dec for annual license of which is only due late this year. Queried but was never refunded till i went to reverse it with my bank.

For the longest time till to date ADT (control) does not receive any signal from my unit. My alarm goes off a lot but i have never received a call from ADT to check whether it was a false alarm or not. A month back the alarm went of at 4am whilst we were asleep. I had to call them as 3min passed with no call received. It took them 15min to send their reaction vehicle. When the personnel arrived he complained about the wall being high. Like WTH??? Laid a complain but nothing was done, no one was sent to check the unit nor did they give me a reason of why a signal was not received. Clearly the unit is FAULTY but no ADT would rather i continue paying for something that is just disguising a security in my house whilst am NOT secured at all. Last night, there was a trip in the alarm. I let it make noise for a good 10min...NO CALL FROM ADT till today!!!!

The cherry on top is when ADT debits me the wrong amount. Complained again, was told there were adjustments in my fee yet i was not told about it. It was promised that they will refund me and correct it however i was debited the wrong amount again this month. There has not been a refund nor an adjustment.

What am i paying for ADT? Why is there so much dishonesty in how you deal with your customers? This is disgusting.

I need this to be fixed asap!!!