Disgustingly service from people you pay to keep you safe

Poor customer service and service delivery.

I recently purchased a home in Durban north/ParkHill which had a contract with ADT I decided to give them a try for my armed response, I have never regretted something as much as taking out this contract. Firstly. I was offered to upgrade my system to allow me to use my phone to arm- this cost was to be free as a new client. I agree and 3/4 days later technical department comes out and says unit needs to be upgraded. Fine. They say they will return. Only not to show up until 3 days later after I call my rep complaining. They then send out a second team who does the exact same thing. Takes a look and says the unit must be upgraded. The disconnect the radio and leave the wiring and box completely open. Keep in mind they have already taken my money for this upgrade to arm from my phone +-r550. To this day. I do not have an alarm being monitored by a call centre or radio connected. Should I have an incident. No one would respond. Is this how ADT treats their customers ?? Is my family’s safety not a concern for a company I pay for security??? I demand to be refunded for the money taken for a service you did not provide me. I will make it my mission to let everyone know the service adt offers and move all customers to different service provider like marshall