KN
Khumi N

1 reviews | Active since Oct 2022

26 Oct 2022, 09:06

Disgusting service, no regard for their customers whatsoever!

After countless incidents of being unhappy with their service (including an attempted break-in that they did not respond to), I finally decided to end my contract with ADT in August 2022. I was still ********ly charged and money wihdrawn from my account in October 2022, and worse, I continue to receive statements of amounts owed. I have contacted both the contact centre as well as the branch, I was promised by both parties that they would be in touch within 24 hours, and neither kept to this promise. This is completely unacceptable, I am disgusted at the experience I've had with them over the past 18 months that I've been with them and will make sure I spread the word!

0
Replies (1)
Adt Security
Adt Security's reply26 Oct 2022, 14:52
Official
Dear Khumi N

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       
Kind regardsFidelity-Adt