Disgusting service from the company and their representative Phumelelo Khumalo

I am at a loss for words with the service received from this company, disgusting is an understatement. I called on the 25/01/2022 wanting a unit to be deactivated from a car a I bought from a dealership which ended up malfunctioning and returned to the dealer. I stated that I am in the process of buying a new car and was told I would need to pay R900 to which I had an issue as this was not a voluntarily returned. I spoke to Phumelelo Khumalo and asked her to escalate this matter to management to discuss this matter further to date nothing was received back nor any acknowledgement yet to date money is being deducted off my account. I am at a point where I will be taking this matter up with the ombudsman as all my efforts with them have been in vain. if I was able to quantify the level of service, there would not be stars for rating but s#$t icons. I am at my wits end and planning on blocking their debit orders to get their attention .