Disgusting service

The service is very poor, then I ask them to remove the beams because now they want to limit the amount of times the security guard comes to your house or you must pay more. I spoke to Jay Naidoo about this before and he stated it won't happen again from his staff Annelyn. She sent me a SMS stating the following :

Fidelity ADT: Dear Client: Your account reflects an old overdue amount which will be taken via debit order. For queries kindly contact Annelyne on ***.

This was not the agreement and neither can you go into my account without authorization. I am waiting for the removal of my beams and the refund of my amount that I already paid you guys.

Please get the head of department to call me as the SMS that is being sent is not professional and neither can you go into my account without my permission.

ADT service is pathetic, they had only 3 patrol vehicles to cover 2500 clients in the area where I am..