Disgusting service

I’m appalled at the level of service I’m getting from your company.

I have been on numerous calls and emails with a lot of follow ups explaining the same thing again and again querying the invoice your technician left with my child on the 13th of August, till today this is still not resolved. I've had a problem with my kitchen door sensor for some time and reported it. Your agent called to say the technician will come the following day I asked " IS HE GOING CHARGE ME A CALL OUT FEE AS THIS HAS BEEN ONGOING FOR SOME TIME NOW? " she rep**** NO. I got home that day the technician replaced the door sensor which I don't mind paying for but still charged for call out fee. I called the following day to query this, and nothing was sorted even with a lot of calls i made to your call centre. just before my debit date I was contacted by Nthabiseng from your finance account to confirm that my debit order will be inclusive of the invoice the technician left and i explained to her again what is my problem with that and she told me she will revert back to her manager to overwrite or credit the charge. Guess what, she never came back to me and i was debited for all this money. after the technician's visit the alarm kept going off at night and he had to come back again to fix this. If this cannot be reversed, please come and take out your system , I will cancel my contract with you and find another service provider. Now I was debited over R1000 which I did not budget for. Every time I complained about this, I was told a technical note will be made which nothing came of it, probably 6 times ☹ Please tell me where if the fairness in this, clearly your company does not have the client’s best interest at heart. To make matters worse while i was escalating the matter Charles Mbikwana / Donald Mahlangu rep**** to my email attaching the job card and another client's job card with entailed another client's personal information ... Breach of POPI act? this is wow