Disgusting service

Absolutely pathetic service from ADT. I had beams installed on my property, agreed on a payment plan and then Anelene want to do direct debits from my account which was not the initial agreement. I then refused to pay to see if this was going to be a debit from my account and now I receive a call from Vasie who is *********** and does not know what he is doing. I asked to speak to his manager and was told his manager is on leave, so there is no other senior to assist with my complaint.. I want the beams removed and I want a refund, this is the worst service received from ADT always endless problems and they have about 3000 clients in my area but only 3 patrol vans, how pathetic.