Disgusting service

I am so dissapointed with ADT. After more than 10 years of being their client and to receive such a bad service. On the 10th of February 2023. The consultant by the name of Deon Gulston came to my house to give me a quotation for the cameras and boom after our dog was killed by *******. I signed the quote and paid my deposit on the same day. It was on Saturday and I was promised that the installation will happen on monday the 13th February 2023. I waited on monday nothing happened. I called Mr Deon and to elaborate on the security issues we have and i was told he is waiting for technical to contact him. On the 17th Technical called to arrange for installation the date given was the 22nd for the Boom and 23rd Feb for the cameras. I took leave didn't go to work on the 22nd nobody came and no apologies was given. I went to work on the 23rd but left someone at home. They came. This guy told me that Mr Deon didn't order the right material they have reoder what is required for the installation including the pole that I discussed with Mr Deon. I waited until on the 03rd March I called the office to speak to the Manager Ms Camen who promised to come back to me and never did. Later on that I requested that they cancel the service and give me back my refund as they do not take our safety as a priority. I have been sending emails with no response. And still no money refunded. I am disgusted with ADT, their level of disrespect, and disregard to the needs of their clients is so disturbing. Can I please get my money back. It was so quick to ask me to pay and now its so hard to give me a service. Please ADT pay my money back I want nothing to do with you any more.