DISGUSTING SERVICE

I have not been receiving my statements for a while now and my monthly instalment has increased and today have tried contacting ADT on *** to query this. The first time I was on hold for 9 minutes after choosing a voice automated option and it eventually cut off. I called again and was on hold for another 11 minutes before it cut off again. All we listen to are voice automated options and the same droning voice advising on the services of ADT. I'm wondering is it possible to speak to a human that can assist me? ADT isn't paying my telephone bill to be put on hold forever with no assistance!!