Disgusting Service

<p>My parents who are pensioners has contracted ADT security for the alarm system for their house, however the service they have received is pathetic and troubling. They have been with ADT for more than four years and have had more problems with them than anything else.</p> <p> </p> <p>My parents have been paying a monthly fee for the service which is being provided and once a year there is an additional fee that they have to pay. They have been calling the house regularly stating that there has been a power failure when there was no such thing. My parents has stated to they that there is a problem with their system and they have not solved it for over a year.</p> <p> </p> <p>They have sent out technicians to have a look at the equipment and they find nothing wrong with it and would want to charge my parents a call out fee. They have informed my parents that the system is owned by ADT and they would take it back if my parents have a problem with it. However if this is owned by ADT then why are they paying maintenance fee, isnt this supposed to be included in the monthly installments.</p> <p> </p> <p>ADT has been giving my parents endless troubles for years. This is not acceptable and somebody needs to be taken to task for the substandard service provided. </p>