Disgusting pathetic service

<p>We made payment on the 21st of July for another remote, installation of 3 panic button and a pilot light. </p> <p>On the 26th of July I sent the proof of payment and the signed quote back to Carl Muldock. I spoke to him the day I sent the proof of payment and he informed me it would be installed within 10 working days.</p> <p>Since then, I have called him on every single day but calls goes unanswered and to voicemail and he does not respond to emails. I know for a fact that our phone number appears on his phone as he has called me back before after a missed call. The least he could do is reply to our emails but blatantly ignoring us is not right.</p> <p> </p> <p>On the 15th of August I called Carls direct manager, Rodney Sharpley White and he asked me to email him, which I did. On the 16th after not hearing back from Rodney, I emailed him and he emailed Carl and informed him to respond to me. Carl did not reply to the email and on the 18th I emailed Rodney to inform him that they must refund us and we will find another service provider to do the installation. Rodney immediately responded to the email that they will request the refund. Not once did he or Carl try to fix the situation or respond to me but they were quick to respond to help me get a refund. </p> <p>Today the 22nd after 1 month and 2 days after payment and numerous attempts to get an installation date I emailed Rodney (Carl included in the email) requesting to cancel our ADT service for our 3 premises and what do you know. The IMMEDIATELY rep**** tell me that they forwarded my cancelation request to the relevant depart and yet again they did not attempt to resolve the matter or even apologised.</p> <p> </p> <p>Clearly ADT does not need the business and providing a service to the paying customer is not important. </p>