Disgusting customer service

Disgusting Service/ *******.

I requested ADT to give me a quote for an Alarm system last year in July. A sales agent came through to look at my property to assess the best alarm system for my property. The alarm system that was recommended was so called "One of the best". With a fancy system etc. I was many things by the sales agent that was not kept by the company. Such as the system will identify if there is a issue with any of the sensors and which sensors have the issue. In reality it cant do that. I also expressed concern about the batteries in these sensors will die out quick, again I was reassured they last for years. In reality I already changed 4 batteries when it has not been a year. (By the way, these batteries are expensive so think twice).

The most shocking thing about ADT disgusting service is that when I called in one time because the power light on the keypad was flashing and nobody knew exactly why, or at least how to check why. I was just instructed over the phone to reboot the system and the answer I got was 'Sometimes we just need to restart the alarm' (something to that effect) .

The alarm system worked for a week and then started again. Eventually I called to book a technician to come through and see what was wrong. The consultant in the technical support department tried to debug the alarm to figure out what was wrong and eventually we came to the conclusion that a sensor was not working properly. He then went on to say they did not carry an extra sensor or anything ( I don't know why the call with the agent in the support department was necessary) which felt like a big waste of time after the phone call with ADT we established there is something wrong. Most of the time the technician essentially did nothing and said they cant do many things (Maybe it was after 4pm and he wanted to go home). This was frustrating after me requesting that the entire system be debugged and nothing was done and still I was charged a handsome R500 (Slightly more) for nothing. I even requested them to come back to me with a price for a new sensor which they obviously did not, they only wanted my money.

They told me that my alarm was out of warranty so they have to charge me for everything and I was disappointed since I was asking about the alarm way before and nobody knew what to do or to advise me accordingly.

ADT I spent close to 20K on you guys, I expected the best with that amount of money but it seems like I got a pile of ****. you guys are no the better from any ********* that you "Aim" to protect us from. Ridiculous !!!!!!!!!

To bad there is no 0 star selection on this website