Disgusting After Sales Customer Service

<p>From the begining I received impeccable service with the installation and information as to who what and how. </p> <p> </p> <p>Standing on the 2nd payment, service seems impossible!!!! </p> <p> </p> <p>This is now the 3rd time I've phoned their *********** call center to just get a technician out for a small correction that according to my contract IS STILL UNDER WARRENTY!!</p> <p> </p> <p>Now I ask, is it just a wreckless response team who has no clue what customer centricity entails, or is it just a case of non-challante eye view.</p> <p> </p> <p>Ive been trying to solve this before going on holiday, but it seems ADT would prefer their security system faulty whilst we are away...</p> <p> </p> <p>USELESS SUPPOSED SECURITY COMPANY YOU ARE </p> <p> </p> <p>makes you wonder.... I am considering cancelling my contract at this stage and finding another, competent on-call security agency. </p>