Disgusting ADT lack of service.

Absolutely shocking service.

I had to physically go into the office to get any service as no one answers the phone and when they did, assured me the problem would be resolved. Fast forward five days, with absolutely nothing having been done. I went into the office and insisted it be done today, had to call a technician myself. Office was of absolutely no help. The technician was a great help and sorted the problem within an hour or two. (Due to a great deal of pressure on my side). I also learned that when the alarm goes off in the middle of the night, my 87y/o grandfather is called to go check, with NO ADT MEN AROUND. Very very very unsafe and unacceptable. I tried to call the branch manager to lay a complaint but he was out of office and all other numbers (given by ADT) were either not answered, or absolutely did not exist.

I’m shocked. Absolutely disgusted in this service.