AM
Achmat M
1 reviews | Active since Apr 2017
10 Apr 2017, 16:48
Disgusting Admin
<p> Their administrative staff are not willing to assist in resolving client queries. And the feedback given is inefficient as they dont read and comprehend the request. The contract agent whom they use to initiate a business dealing doesnt diclose all information pertaining the contract paperwork.</p>
Helpful (0)
Replies (6)0
Replies (6)
Adt Security's replyOfficial
11 Apr 2017, 09:19We take note of your comments. These have been communicated to someone who will be in contact with you soon.
Kind regards
Customer services
Best regards,
Adt Security's reply11 Apr 2017, 09:19
Official
We take note of your comments. These have been communicated to someone who will be in contact with you soon.
Kind regards
Customer services
Best regards,
AM
Achmat M's updateReviewer Update
13 Apr 2017, 08:53Natasha Goliath is very aggressive in her approach yet does not have all the facts or evidence in her possession. How is she in charge of dealing with clients? I am so appalled by her behaviour. Please get someone else to assist.
AM
Achmat M's update13 Apr 2017, 08:53
Reviewer Update
Natasha Goliath is very aggressive in her approach yet does not have all the facts or evidence in her possession. How is she in charge of dealing with clients? I am so appalled by her behaviour. Please get someone else to assist.
AM
Achmat M's updateReviewer Update
24 Apr 2017, 10:22I have had an awful ordeal with the company and just want it to end already. No use in speaking to so many "brick walls". Dont even start on the way they threaten you over the phone. The one Manager told my wife,"they will forceably remove the system". He actually threatened a client over the phone.
Why deal with a company if this is their business ethos.
AM
Achmat M's update24 Apr 2017, 10:22
Reviewer Update
I have had an awful ordeal with the company and just want it to end already. No use in speaking to so many "brick walls". Dont even start on the way they threaten you over the phone. The one Manager told my wife,"they will forceably remove the system". He actually threatened a client over the phone.
Why deal with a company if this is their business ethos.
Adt Security's replyOfficial
24 Apr 2017, 11:57Dear Mr Mahed
We take note of your comments.
The Customer Services Manager in question, that spoke to your wife, is currently on leave for two weeks.
Please advise if Fidelity Adt can escalate your concerns to another Manager to call you to further discuss?
Regards
Customer Services
Best regards,
Adt Security's reply24 Apr 2017, 11:57
Official
Dear Mr Mahed
We take note of your comments.
The Customer Services Manager in question, that spoke to your wife, is currently on leave for two weeks.
Please advise if Fidelity Adt can escalate your concerns to another Manager to call you to further discuss?
Regards
Customer Services
Best regards,
AM
Achmat M's updateReviewer Update
22 Aug 2017, 14:16One of your Agents Faith has contacted me and whilst speaking to her she threw the phone down in my face. That is totally unacceptable. Please address this because, as to my understanding, I thought I was not going to be harassed anymore.
AM
Achmat M's update22 Aug 2017, 14:16
Reviewer Update
One of your Agents Faith has contacted me and whilst speaking to her she threw the phone down in my face. That is totally unacceptable. Please address this because, as to my understanding, I thought I was not going to be harassed anymore.
Adt Security's replyOfficial
22 Aug 2017, 15:50We thank you for bringing this to our attention. You will be contacted by someone to discuss further.
Kind regards
Customer services
Best regards,
Adt Security's reply22 Aug 2017, 15:50
Official
We thank you for bringing this to our attention. You will be contacted by someone to discuss further.
Kind regards
Customer services
Best regards,