JK
Justin K
1 reviews | Active since Nov 2011
14 Nov 2023, 10:15
Disgusting
I cancelled my service
I cancelled my service in June/July and got a cancellation quote and paid it, then I get an sms stating I owe more money and again I paid it. Now, I’m getting a 3rd sms stating I owe funds - way way more than before. How and why is this happening? Never do business with this slimy company! FYI I never approached them, ADT took over our neighbourhood from another provider, we were left with no choice but to sign up with them and they took full advantage.
Helpful (0)
Replies (7)0
Replies (7)
Adt Security's replyOfficial
14 Nov 2023, 11:19Dear Justin K
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply14 Nov 2023, 11:19
Official
Dear Justin K
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
JK
Justin K's updateReviewer Update
18 Nov 2023, 09:39My query still hasn’t been resolved, your “customer support” stoped replying to my emails. Then I get threatening smses from your legal team before any of my concerns were addressed.
JK
Justin K's update18 Nov 2023, 09:39
Reviewer Update
My query still hasn’t been resolved, your “customer support” stoped replying to my emails. Then I get threatening smses from your legal team before any of my concerns were addressed.
Adt Security's replyOfficial
20 Nov 2023, 09:00Dear Justin K
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply20 Nov 2023, 09:00
Official
Dear Justin K
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
JK
Justin K's updateReviewer Update
30 Nov 2023, 10:00My emails aren’t being responded to and multiple follow up mailers have been sent. Plus I’m getting lots of calls from LGR that ring twice and hang up. I manage to answer the call and no one says anything, what’s this game?
FYI check the contract, I’m not the account holder, you’re calling the WRONG PERSON.
FYI check the contract, I’m not the account holder, you’re calling the WRONG PERSON.
JK
Justin K's update30 Nov 2023, 10:00
Reviewer Update
My emails aren’t being responded to and multiple follow up mailers have been sent. Plus I’m getting lots of calls from LGR that ring twice and hang up. I manage to answer the call and no one says anything, what’s this game?
FYI check the contract, I’m not the account holder, you’re calling the WRONG PERSON.
FYI check the contract, I’m not the account holder, you’re calling the WRONG PERSON.
Adt Security's replyOfficial
30 Nov 2023, 13:27Dear Justin K
Our sincere apologies for the delay in responding to your concerns. We will escalate this once again to our Head Office for the team to make urgent contact.
Kind Regards
Fidelity-Adt
Our sincere apologies for the delay in responding to your concerns. We will escalate this once again to our Head Office for the team to make urgent contact.
Kind Regards
Fidelity-Adt
Adt Security's reply30 Nov 2023, 13:27
Official
Dear Justin K
Our sincere apologies for the delay in responding to your concerns. We will escalate this once again to our Head Office for the team to make urgent contact.
Kind Regards
Fidelity-Adt
Our sincere apologies for the delay in responding to your concerns. We will escalate this once again to our Head Office for the team to make urgent contact.
Kind Regards
Fidelity-Adt
JK
Justin K's updateReviewer Update
18 Dec 2023, 11:15No one contacted me, I followed up on the email thread and no one rep**** to me. It’s been almost 3 weeks.
JK
Justin K's update18 Dec 2023, 11:15
Reviewer Update
No one contacted me, I followed up on the email thread and no one rep**** to me. It’s been almost 3 weeks.
Adt Security's replyOfficial
18 Dec 2023, 15:41Dear Justin K
Our sincere apologies for the delayed response to your concerns. Your comments will be escalated again accordingly and someone should be in contact with you shortly.
Kind Regards
Fidelity-Adt
Our sincere apologies for the delayed response to your concerns. Your comments will be escalated again accordingly and someone should be in contact with you shortly.
Kind Regards
Fidelity-Adt
Adt Security's reply18 Dec 2023, 15:41
Official
Dear Justin K
Our sincere apologies for the delayed response to your concerns. Your comments will be escalated again accordingly and someone should be in contact with you shortly.
Kind Regards
Fidelity-Adt
Our sincere apologies for the delayed response to your concerns. Your comments will be escalated again accordingly and someone should be in contact with you shortly.
Kind Regards
Fidelity-Adt