DISGUSTED IN ADT SERVICE FROM ARMED RESPONSE TO CALL CENTRE TO MANAGEMENT

<p>OUR HOUSE WAS BROKEN INTO 21ST JUNE. I AM AT WORK AND GET A CALL APP 12H00 TO SAY ALARM TRIGGED AND THEY WILL DISPACTH SOMEONE. 12H30 I GET A CALL TO SAY FULL PARAMATER CHECK DONE . TO MY DISBELIEF I GET HOME AND OU HOUSE IS RANSACKED ... (NO NOTE LEFT THAT THEY WERE THERE WHEN ALARM WAS GOING OFF) I PRESS THE PANIC BUTTON AS I AM ALONE AND IT TAKES 25 MINS FOR SOMEONE TO COME.... BUT WAIT FOR IT HE GOES AND STOPS 5 HOUSES DOWN . I HAVE TO RUN AND GET HIM. OUR CAR KEYS ****** IN THIS ORDEAL AND I HAVE ESCALATED THIS MATTER YET NO ONE CALLS ME BACK THE ARMED RESPONSE MANAGER JOE JUST KEEPS SAYING IT WITH THE RELEVANT MANAGER AND REFUSES TO GIVE ME DETAILS . I HAVE SPENT 100 OF RANDS ON AIRTIME AND EVERY CALL I MAKE I HOLD ON AND OR GET CUT. CHERYDENE ASSURED ME SOMEONE WOULD CALL ME BACK AND THIS WAS AT 11 TODAY AND 4H30 GUESS WHAT NO ONE CALLED . ADT GET BACK TO ME YOU ARE LIABLE FOR THE BREAKIN HAD YOU DONE YOUR JOB CHECKED WHEN THE ALARM WENT OFF YOU COULD HAVE CAUGHT THE GUYS.</p>