Disgusted

After answering 2 sms and a email regarding the installation of cameras at my house,I received no reply. Then ADT called our house to get the contact details of our nabour who is also a customer REALLY..We requested the operator to put us in contact with a consultant in order to get a quotation. The operator set up a meeting for Monday at 15H30, we arranged our day to be at home for the meeting. Guess what he did not pitch nor did he call to apologize or reschedule, if I can't even get a consultant to my house how can I be sure the cameras will be monitored . That is not the way you treat a customer that has been with your company for years. I will now consult the opposition for a quotation. Absolutely disappointing.