disgusted and disgruntled client

I am very disappointed with the service I AM getting from ADT . As an active member and trusting the company for the safety of my family and home the service that i am getting is unacceptable. We have been having issues with arming and disarming the alarm by using the application on our phones and have brought the issue to ADT. We are still having the issue trying to arm the house since 7am this morning till now still experiencing an “UNKNOW NETWORK ERROR” occurring. We called ADT 4 times this morning to get assistance and till now, No body is willing to assist us. The house is unarmed and if any burglary has to happen, we will log a case of theft against ADT.