Disgusted

I suppose as long as I pay, ADT just doesn't give a damn. 3 Weeks later and still not even a SMS from them!

Date: Wed, 29 Mar 2023, 04:32 Subject: Disappointed/Upset customer-ID *** To: <***>

Hi,

I am writing this email with great disgust and disappointment.

I especially chose to send it at this time as it is officially 24hours after my alarm was activated YESTERDAY, I am grateful to be alive but still waiting for assistance.

I installed this stupid alarm system last year after consultants came knocking on my door making the world's promises, but what do I get for paying every month and choosing you over other companies? Nothing at all!!!

I had guys in my yard yesterday morning around 4:25 fiddling by my windows and one banging with a brick breaking off my geyser pipe. I peaked through the window and couldn't even identify how many of them there were, I pressed my panic button and it managed to scare the guys off, but what does FADT do? You call me from a damn automated number giving me options to choose from if I want to cancel or get someone to call me back, what the hell is that? Of course I want someone to call me immediately!!! I was in such a state I even forgot my pin and ended up pressing the duress code. After answering the stupid automated response, someone called me and I missed the call by seconds as I went outside to check myself, I came back inside and saw the missed call.

Please explain to me how your consultants only calls once in the event of a panic being activated?

What I also need clarity on, is what the hell the purpose of the duress code is? I could have been dead and FADT wouldn't even know coz no one called again and no one even came out to my house to check why I pressed the duress...please make things make sense because I really don't understand the purpose of this alarm system.

From what I've been promised when I took out this stupid system and what I'm getting is completely opposite.

I want to know why I was called only once when I activated my panic.

I want to know why no one came out when I entered my duress code. I want you to make me understand what I'm paying for because I don't. I am appalled by your service, it's really a disgrace.

Call me after 11am with a solution please before I take matters further