Disgruntled Customer

I had a house break in on the 26th December 2017 where I lost a great deal of my belongings. I have been writing emails back and forth to the branch manager or their customer service desk, unfortunately to date I have not received their investigation report.

This incident occured after my husband received a call from them notifying us of the alarm activation of which our response advised them that we are not at home and they must go and check. Follow up calls were not received and upon our arrival we noticed that we had a break in and the alarm panel revealed that an Alarm activation had occurred more than once before their call and even after their first and last call. What is strange is; why was the armed response not dispatched in all of the occurrences?

Are we ever gonna be compensated for our loss while since 2017 we've only been getting premium increases for their pathetic service.