Disgrubtled... Slow Armed response

Disgruntled... Why are we paying you a monthly premium when lives could be lost by the time you respond? You have let my family and me down. It takes ADT 10-15 minutes to react each time I've needed an armed response. I think the guard's handling area is too large, which is why this is happening. Even though you send out client questionnaires, the service level remains unchanged. You and Chubb conspired to shift all Chubb clients to ADT, yet you cannot provide us with efficient service.