Disgraceful Service from ADT – Cancellation Requests Ignored

I am utterly appalled by the disgraceful level of service I have received from ADT regarding my attempt to cancel my contract. It has now been three days since I first emailed my cancellation request, and instead of processing it, ADT has chosen to bombard me with three separate phone calls from different consultants trying to convince me to stay by offering reduced fees and services.

Let me be absolutely clear: my reason for cancellation has nothing to do with affordability, and I made that explicitly known. After the first call, I was told that I would receive a follow-up email containing a cancellation form – an essential step in initiating the process. That email never came.

Since then, I have contacted ADT multiple times, and not a single person has been able to confirm whether my cancellation request is even being actioned. Worse still, I have no assurance that my debit order will be stopped in time for the next billing cycle. It’s as if the company is deliberately dragging their feet to squeeze more money from customers attempting to leave.

This level of inefficiency, lack of accountability, and manipulation is beyond frustrating – it's unacceptable. Based on this experience alone, I would strongly advise against ever signing up with ADT. If this is how customers are treated when they try to leave, it raises serious concerns about how they operate in general.

Absolutely shocking service. I expected more from a company of this size.