Discraceful service at a premium - AVOID

If I could give a 0 I would. If you want a security company then DO NOT sign up with ADT. They are never on time when you need them. When you phone their emergency call center you sit listening to adverts while you wait for a consultant. We had to sit for 4 minutes waiting to speak to someone while a situation was unfolding on our street.

We have had multiple instances where we press the panic button only for their guards to arrive 5+ (at best) minutes later.

Additionally, my premiums went up 4 times since January 2026, each month a little bit more.

They believe a 7 minute response time so good enough and justify this when you phone an complain, no accountability or concern for their paying clients.

I am cancelling my service and will be moving to a security partner that actually does the job.