Discounted premium not honoured

Item: Adt Security
Rating: 1
Author: Riaan G

I was given a discounted rate on my ADT monthly installments about three months ago. A discounted premium is being deducted but not the agreed amount. I have queried via the website and via email but no response from ADT whatsoever. They are qujck to take funds but when there are customer service queries, the never answer.

Helpful (0)

Replies (3)

Adt Security's replyOfficial

12 Sept 2023, 11:23

Dear Riaan G

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Adt Security's reply12 Sept 2023, 11:23

Official

Dear Riaan G

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Riaan G's updateReviewer Update

27 Sept 2023, 13:23

It's 3 weeks later. Is anyone going to contact me or not?

Riaan G's update27 Sept 2023, 13:23

Reviewer Update

It's 3 weeks later. Is anyone going to contact me or not?

Adt Security's replyOfficial

27 Sept 2023, 15:21

Dear Riaan G

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply27 Sept 2023, 15:21

Official

Dear Riaan G

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt